Copilot

The other day, I needed to run test an interaction with some software for a client. It wasn't practical to install it on my machine, but the computer on which it was installed is two hours away. The testing was too complicated to have my client perform it.

What I really needed to do was get on her computer from my house. This required her to be able to set up the connection.

This seemed like an ideal situation for Fog Creek Copilot. I had tested it before, but this would be my first time to use it with a client (and one stretched thin and temporarily overwhelmed with technology).

I signed up and then gave her the instructions to download the program. After a brief bit of confusion because I tend not to enunciate well (she heard a different URL than what I intended to say), she was able to download the program and enter in the code.

Simply put, the program worked exactly as I hoped. If you run into the same situation, I highly recommend Fog Creek Copilot (no, I am not getting any compensation for this review).